SHIPPING POLICY

INDIAN CUSTOMERS

1. Shipping within India for orders above Rs. 1,999/- is free.
2. For orders below Rs.2000/-, flat shipping of Rs.150/- is chargeable.
3. We ship from our Delhi Office.
4. For Domestic Orders, we ship via Delhivery, Bluedart and Fedex.
5. Once your order is ready and dispatched it is usually delivered within 3-7 days. We partner with reputed courier services, so that your products reach you on time.
6. Made on Order products take 20-25 working days to dispatch. We dispatch the products (above Rs.2000) as soon as they are ready. We do not wait for complete order to be shipped together so that customer can use whatever products are ready with us.
7. As soon as we ship your product, the tracking information is sent to you via an email.

INTERNATIONAL CUSTOMERS

1. We ship across the globe. We ship via FedEx, DHL, and Aramex . The Loom does not ship to any PO Boxes or APO addresses.
2. International Shipping is FREE for orders above $100. For orders less than $100, shipping is charged at $20. Shipping charges are automatically added to your order at the time of checkout.
3. Cancellation requests are accepted strictly within 24 hours of placing the order.
4. Made on Order products usually takes 20-25 business days to dispatch. We dispatch orders only when all the products in the order are ready.
5. The Loom tries to dispatch the order as soon as possible but there can be slight delay because of unavoidable circumstances. In case of delay (product not dispatched within estimated time period), customer is free to cancel the Order and Full amount will be refunded.
6. As soon as your package ships, we will email you your package tracking information.
7. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country we are shipping to; payment of these is necessary to release your order from customs on arrival.
8. Our delivery partners are authorized to deposit duties on behalf of the customer and the customer can then directly clear these with the delivery partners on receiving the packet.